Staffing & Recruitment · New York
Accommodations After Return-to-Office
The situation
The return to office brought a wave of remote-work accommodation requests, often backed by a one-line doctor’s note.
What we did
Built a review process that asks doctors to explain the actual limitation, and defined which parts of each role need to be in person.
What changed
Genuine needs get met. Every decision is consistent and documented.
Staffing & Recruitment · New York
Roles for an Organizational Change
The situation
The company was changing how its client-facing teams worked, and expectations lived in people’s heads.
What we did
Wrote a roles-and-responsibilities agreement for every level with the team: what’s expected, how it’s measured, where work happens. Everyone signs theirs.
What changed
Performance and promotion run on the same written standard for all.
Staffing & Recruitment · New York
Commission When Accounts Change Hands
The situation
When someone covered a colleague’s accounts, including during a leave, commission was handled on a handshake.
What we did
Designed a formal commission-sharing agreement that keeps account ownership clear and pays the person doing the work.
What changed
It’s agreed and signed before anyone goes on leave. No surprises, same rules for everyone.
Hospitality & Nightlife · Washington DC
Audit Readiness Under Pressure
The situation
They arrived mid-crisis, with a fine already on the table and no formal people processes behind it.
What we did
Rebuilt onboarding, offboarding, E-Verify and I-9 documentation from the ground up, within weeks.
What changed
They walked into their audit prepared rather than hoping.